🐝 Support Center

How can we help you?

Find answers to common questions, learn how to set up BugZee, and get in touch with our team.

📧

Email Support

Send us an email and we'll get back to you within 1–2 business days.

support@ditis.us
🐛

Report a Bug

Found an issue with the extension itself? Let us know and we'll fix it fast.

bugs@ditis.us
🌐

Dashboard

Manage your webhook settings and Jira integration from the web dashboard.

Open Dashboard

Getting Started

1

Install the BugZee Chrome Extension

Install BugZee from the Chrome Web Store. Once installed, the bee icon will appear in your browser toolbar. Click it to open the extension.

2

Set up your Webhook URL

Log in to the BugZee Dashboard, copy your unique Webhook URL, and paste it into the BugZee extension Settings panel (⚙️ gear icon). This connects the extension to your server.

3

Configure Jira Integration (optional)

In the dashboard, enter your Jira Base URL, Project Key, account email, and API token. Bug reports will then be automatically forwarded to Jira as new issues with screenshots attached.

4

Submit your first bug report

Navigate to any page you want to report a bug on, click the BugZee icon, fill in the description and severity, then click Submit Report. A screenshot is captured automatically.

Frequently Asked Questions

BugZee captures only what you explicitly submit when filing a bug report: a screenshot of the active tab, the page URL, page title, browser information, console errors logged on the page, and any description or steps you type. The extension does not track your browsing history, collect data in the background, or share data with any third party. All data is sent only to the Webhook URL you configure — which you control.
When you submit a report, it is sent as a JSON payload to the Webhook URL you enter in the extension settings. This URL points to your own BugZee Dashboard server (or any endpoint you choose). BugZee does not store your reports on any central server — data stays in your environment.
  1. Open the BugZee Dashboard and log in.
  2. Copy the Webhook URL shown at the top of the Integration page.
  3. Click the ⚙️ gear icon in the BugZee extension popup to open Settings.
  4. Paste the URL into the Webhook URL field and click Save.
  1. Go to the BugZee Dashboard.
  2. Under Jira Configuration, enter your Jira Base URL (e.g. https://yourteam.atlassian.net), Project Key, and the email address associated with your Jira account.
  3. Generate a Jira API token at Atlassian API Tokens and paste it into the API Token field.
  4. Click Test Connection to verify, then Save Configuration.
Once saved, every bug report submitted through the extension will automatically create a Jira issue with the screenshot attached.
Yes. In the BugZee Dashboard, scroll to the Email Notifications section and enter your SMTP credentials (host, port, username, password). The extension user sets a destination email in the Settings panel, and the server will forward each report to that address as a formatted HTML email.
Chrome restricts screenshots on certain pages such as the Chrome Web Store, chrome:// internal pages, and some enterprise-managed domains. BugZee cannot capture screenshots on these pages. For all regular websites the screenshot should capture correctly. If you experience issues on a normal page, try reloading the page and submitting again.
  1. In the dashboard, click Test Connection to verify your Jira credentials are correct.
  2. Check that the Project Key matches exactly (case-sensitive) — e.g. BUG, not bug.
  3. Ensure your Jira API token has the necessary permissions to create issues in that project.
  4. Look at the Reports page — failed Jira attempts show a ↻ Retry button so you can try again after fixing config.
On the Integration page, click the Regenerate button next to the Webhook URL. Note that your old URL will stop accepting reports immediately, so you'll need to update the URL in the BugZee extension Settings panel and in any other tools using it.
Yes, BugZee is free. The Chrome extension is free to install, and the dashboard source is self-hosted. You are responsible for your own hosting costs if you run your own server instance.
Right-click the BugZee icon in your Chrome toolbar and select Remove from Chrome, or go to chrome://extensions, find BugZee, and click Remove. Uninstalling the extension deletes all locally stored settings (webhook URL, email preferences) from your browser. No data is stored remotely by the extension itself.

Privacy & Permissions

Your data stays under your control

BugZee only collects data when you explicitly click Submit Report. No background tracking occurs. All report data is sent directly to the webhook URL you configure — BugZee operates no central server that holds your reports.

The extension requests the minimum permissions necessary: activeTab, tabs, scripting, storage, and downloads. BugZee does not use any remotely hosted code — all scripts are bundled within the extension package.

Read the full Privacy Policy →

Still need help?

Contact us

If you have a question not covered here, or you've found a bug in the extension itself, please email us at support@ditis.us. We aim to respond within 1–2 business days.

When reporting an issue, please include: your Chrome version, extension version (visible in chrome://extensions), the URL of the page you were on, and a description of what happened vs. what you expected.